Customer services

We pride ourselves on our relationships with our customers. We believe in the importance of ongoing client communication and work to ensure that all business needs are met.

Management information

We are passionate about financial accountability and deliver bespoke management information to analyse spend and highlight areas of non-compliance with your travel policy.

Rates negotiation

Our rates negotiation team reviews hotel usage and travel patterns and develops bespoke programmes to provide best value. We will negotiate specific rates for clients' most visited hotels.

Consolidated invoicing

The administration involved in large-scale corporate travel can be daunting. Our Billback service eases the burden by receiving verifying and consolidating all invoices.

Customer care

To support our clients further, we have a dedicated customer care department in our Leeds office. This department responds to all queries, comments and complaints.